PLACING AN ORDER
Here are some RH policy guidelines to note before placing your order:
ONE-OF-A-KIND PRODUCTS
Many RH products are artisan crafted. Given their handmade and hand-finished nature, variations are to be expected and celebrated. Each item is unique and no two are exactly alike. Images on our websites and items shown in our galleries may vary from your actual piece and all sizes, weights, capacities, dimensions and measurements indicated on our website can also vary slightly.
SPECIAL ORDERS
Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be charged when you place your order. For the balance due, you may see an authorization or pending charge on your credit/debit card. When your order ships, the balance due will be charged to your card. See the RH Terms of Use for additional terms that apply to your order. You can also visit My Account for order updates and billing information.
PAYMENT
You may see a 0 € authorization on your credit/debit card after you purchase your item(s). This is part of our anti-fraud system. This authorization will expire and be removed from your card within 3-7 days depending on your bank's policy. Your account will be charged as items ship, with the exception of special orders. For special orders, a non-refundable 50% deposit will be taken when the order is placed; the remaining 50% will be charged when your order ships.
SHIP-TO ADDRESS
It is your responsibility to ensure that all ship-to address information is correct. This is particularly important if you have multiple residences.
PREPARING FOR FURNITURE DELIVERY
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please see our Measuring for Furniture Delivery guidelines for instructions on measuring your home’s spaces to ensure items will fit at the time of delivery.
PRICE ADJUSTMENTS
We offer a one-time price adjustment when an original sales receipt or proof of purchase is presented within 30 days of delivery or purchase from a gallery. We do not offer price adjustments on Outlet, warehouse, clearance, sale or seasonal merchandise.
PRODUCT AVAILABILITY
We make every effort to display the most current and accurate product availability information. We will notify you via email in the event that a product’s availability date changes.