RH Trade Sales - Frequently Asked Questions (FAQs)
- Can I place an RH Trade order online?
At this time, RH Trade orders cannot be processed online. Your RH Trade order can be placed by calling an RH Trade representative at 877.733.6200, by faxing the purchase order forms to 800.597.0981 or by emailing us at firstname.lastname@example.org. Orders can also be placed directly in any of our galleries.
- How do I place an order or receive a quote?
To place your order or receive a quote, call an RH Trade representative at 877.733.6200, fax the purchase order forms to 800.597.0981, email us at email@example.com or visit one of our galleries.
- Which industries and professions qualify for the RH Trade program?
Our RH Trade discount is offered to residential interior designers or professional contractors (plumber, electrician or general contractor) working directly with homeowners on their home design or improvement projects.
- Do I receive an RH Trade membership card?
No. Once your membership application has been processed and verified, you will receive a welcome email that includes your membership number. Membership processing takes 48 -72 hours.
- Is the RH Trade program discount valid at Outlet locations?
No. RH Trade members enjoy their 20% savings on full-priced merchandise. The discount is not applicable to items on sale and cannot be combined with other promotions.
- How can I cancel my membership or opt out of the program?
To cancel or opt out of your RH Trade membership, please call our RH Trade team at 877.733.6200, or email us at firstname.lastname@example.org.
- Does the RH Trade program discount apply to international purchases?
Yes, the standard 20% discount applies to all international purchases and deliveries. We will gladly ship your product directly to your contracted US-based freight forwarder, but are unable ship products to destinations outside Canada and the continental US.
- How do I reach an RH Trade representative from outside the US?
You can reach a customer service representative at the following:
- How do I pay for my order?
For your convenience, we accept RH Credit Card, Visa, MasterCard, American Express, Discover, wire transfers or company checks. If you wish to pay by company check, we can provide you with a pro forma invoice.
- Are RH Trade members eligible for the RH Credit Card?
Yes, you may apply online or in a gallery. An applicant?s personal credit is reviewed during the application processing. Online applications may be approved instantly for a credit limit of $15,000. Gallery applications may be approved instantly for a credit limit up to $150,000.
- Does RH charge sales tax?
Yes. Without a valid Resale or Sales Tax Certificate, RH will charge the sales tax associated with the delivery location.
We are required to collect sales tax in all states in which we have a retail presence. If you hold a valid resale or exemption certificate we are happy to waive the tax upon your request. Please note that all tax documentation is subject to review, validation and approval at the sole discretion of RH and in accordance with state, local and federal guidelines. In addition to a valid resale number we also require a copy of the certificate. You may submit this to TradeMembership@RH.com and reference your trade membership number.
- How will I know that I received my RH Trade discount?
The price reflected in your order confirmation includes your trade discount.
- What is the RH Trade return policy?
RH trade orders allow for refunds, less any applicable shipping charges, for any product that you are not fully satisfied within 30 days of delivery. Returns are not allowed on any monogramed or personalized items or on custom furniture. To make a return please call an RH trade representative at 877.733.6200.
- How long will it take to receive my order?
Shipping times vary by product and selected delivery method. For the most accurate information, call one of our RH Trade representatives at 877.733.6200.
- How do I track my order?
You will receive an order and shipping confirmation via email that will include tracking information for the products indicated as shipped. Furniture deliveries are coordinated via your local RH home delivery provider. You can also call an RH Trade representative at 877.733.6200 for updates.
- Can RH process special shipping requests?
If you have unique project requirements, please contact our RH Trade representatives at 877.733.6200 to discuss options.
- Can I expedite my order?
Certain in stock, non-furniture items may be expedited at an additional cost. Please contact an RH Trade representative at 877.733.6200 for further information.
- Does RH offer fabric swatches, or wood finish and rug samples?
Yes, we offer fabric swatches and some wood finish and rug samples. Call 877.733.6200 for more information.
- Does RH rent or loan furniture?
We do not offer rental or loan of our products.