Shipping & Delivery Information

At RH, we strive to deliver your purchase with excellent service and flexibility, every time. To that end, we offer Unlimited Furniture Delivery on applicable products for each order you place, whether you are an RH Member or not. Each order is defined as "one or more items ordered at the same time." Your furniture and select non furniture items will be delivered by experienced white glove delivery service providers with low flat rates based on your delivery area — Local, Extended, National or Alaska/Hawaii. We also provide Standard Delivery Shipping per order for smaller items, in addition to 2-Day and 1-Day Rush services for most items. Most of our furniture items will be delivered inside your home by white glove delivery service providers, where we’ll carefully unpack and inspect each item, place it in your room of choice, and provide assembly. For added convenience, all packing materials will be removed.

We ask that you inspect your delivery and provide a signature upon receipt. When ordering, please provide a daytime phone number to arrange a delivery appointment. We will not charge your account until your order has shipped.

United States

We ship most US orders to arrive via UPS in 3-7 business days. Stocked furniture will be delivered in 1-2 weeks in most metropolitan areas. Special orders will arrive in 45-60 days in most metropolitan areas. Outdoor furniture cushions are delivered in 3-4 weeks in most metropolitan areas, along with your outdoor furniture. If ordering outdoor cushions on their own, they will be delivered in 3-4 weeks if special order, or 1-2 weeks if stocked. Orders are shipped Monday-Friday; note that we do not deliver on Saturdays, Sundays or holidays. Items that qualify for UFD flat rates will be noted as such on our websites and in our source books.

Alaska & Hawaii 

Most items shipped to AK and HI are delivered via US Postal Service. Some oversized or heavy items cannot ship outside the continental US. Please call  800.762.1005  for details. Items that qualify for an UFD flat rate of $1,199 for Alaska or Hawaii will be noted as such on our websites and source books. The home delivery timelines provided for items on our website are calculated for delivery within the continental US and Canada. For deliveries to Alaska and Hawaii, please add an additional 10-14 days.

Kentucky Sales and Use Tax Information

  • The retailer is not required to and does not collect Kentucky sales or use tax;
  • The purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky;
  • The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means; and
  • The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue (DOR).

The referenced forms and corresponding instructions can be found on the DOR's website at http://revenue.ky.gov/individual/usetax.htm.

APO/FPO/DPO/PO Boxes

Please call 800.762.1005 to place an order for APO, FPO or DPO addresses; unfortunately, we cannot process these orders online. Oversized items and items that ship directly from our vendors cannot be shipped to PO boxes. Rush delivery is not available.

Canada

All items ship to Canada from the US. All prices shown are in US dollars. With the exception of all bed linens, free shipping discounts and offers listed on our websites or in our Source Books do not apply to Canada shipments.

An additional charge will be applied to your order confirmation noting all applicable combined federal and provincial sales tax rates based upon the location to which the order is being shipped. All provinces except Ontario, Prince Edward Island, New Brunswick, Nova Scotia and Newfoundland have 5% GST (Goods & Services Tax) added to all orders.

The following provinces have PST (Provincial Sales Tax) added to all orders: British Columbia (7%), and Saskatchewan (6% PST). New Brunswick, Newfoundland, Nova Scotia and Prince Edward Island have 15% HST (Harmonized Sales Tax) added to all orders. Ontario has 13% HST (Harmonized Sales Tax) added to all orders. Quebec has 9.975% QST (Quebec Sales Tax) added to all orders. These applicable tax rates are subject to change.

For the Calgary, Edmonton, Toronto and Vancouver metropolitan areas, allow approximately 1-2 weeks for delivery of stocked items and 45-60 days for special orders. For other metropolitan areas, allow approximately 3-4 weeks for delivery of stocked items and 60-75 days for special orders.

Rush delivery is not available for orders shipping to Canada. Select items cannot ship to Canada. Please contact Customer Service for further information.

Canada Delivery and Shipping Service Fees (US$)
Item Total Canada Shipping
Up to $15 $6.00
$15.01 to $25 $9.00
$25.01 to $45 $12.00
$45.01 to $65 $15.00
$65.01 to $90 $20.00
$90.01 to $125 $25.00
$125.01 to $200 $30.00
$200.01 to $350 $45.00
$350.01 to $600 $65.00
$600.01 to $650 $80.00
$650.01 to $800 $100.00
$800.01 to $1,000 $120.00
$1,000.01 to $1,300 $160.00
$1,300.01 to $1,600 $200.00
$1,600.01 to $2,000 $240.00
Over $2,000.01 12%

International Deliveries

Unfortunately, we only ship to the US, Canada, and APO or FPO addresses. We do not ship to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact Customer Service at 800.762.1005.

Product Availability

We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability date changes. Please contact Customer Service at 800.762.1005 for additional information.

Rates

Unlimited Furniture Delivery (UFD)

Furniture and select non-furniture items that qualify for UFD will be noted as such on our websites and in our source books. The rate will be based on your delivery area – Local, Extended, National or Alaska / Hawaii. Additionally, most of the furniture items include delivery inside your home, where experienced white glove delivery service providers will carefully unpack and inspect each item, place it in your room of choice, and provide assembly. For your convenience, all packing materials will be removed.

Unlimited Furniture Delivery Rates (US$)
Delivery Area Flat-Rate for
US Deliveries
Local For delivery addresses near one of our galleries $199
Extended For delivery addresses beyond our Local Delivery Area $329
National For delivery addresses beyond our Extended Delivery Area $449
Alaska / Hawaii The flat rate for delivery to Alaska or Hawaii is $1,199.

CANADA: With the exception of free shipping on all bed linens, other free shipping offers listed on our websites or in our source books do not apply to Canada shipments.

See above for more information on shipments to Canada, APO/FPO/DPO addresses, and PO boxes. Unfortunately, we cannot ship outside the US and Canada, or to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact Customer Service at 800.762.1005.

Standard Shipping

Items that do not ship Unlimited Furniture Delivery will be charged a shipping fee per order based on the chart below. The total value of these items determines your shipping rate.

See above for more information on shipments to Canada, APO/FPO/DPO addresses and PO boxes. Unfortunately, we cannot ship outside the US and Canada, or to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact Customer Service at 800.762.1005.

US Standard Delivery Shipping Rates (US$)
Item Total US Shipping
Up to $15 $4.95
$15.01 to $25 $7.00
$25.01 to $45 $9.50
$45.01 to $65 $13.00
$65.01 to $90 $17.00
$90.01 to $125 $21.00
$125.01 to $200 $25.00
$200.01 to $350 $35.00
$350.01 to $500 $50.00
$500.01 to $650 $65.00
$650.01 to $800 $80.00
$800.01 to $1,000 $95.00
Over $1,000 $99.00

CANADA: With the exception of free shipping on all bed linens, other free shipping offers listed on our websites or in our source books do not apply to Canada shipments.

2-Day & 1-Day Rush

For an additional fee, we can ship orders received by noon ET (Mon-Fri) to arrive in 2 to 3 business days, or to arrive the next business day. If you order on a Saturday or Sunday, your order will be processed on the next business day. Note that we do not deliver on Saturdays or Sundays. Rush delivery is not available for furniture, APO/FPO addresses, PO boxes or Canada. Overnight delivery is available to most locations in the continental US.

2-Day & 1-Day Rush Delivery Rates (US$)
Item Total 2-Day for
US Deliveries
1-Day for
US Deliveries
Up to $15 $29.95 $39.95
$15.01 to $25 $32.00 $42.00
$25.01 to $45 $34.50 $44.50
$45.01 to $65 $38.00 $48.00
$65.01 to $90 $42.00 $52.00
$90.01 to $125 $46.00 $56.00
$125.01 to $200 $50.00 $60.00
$200.01 to $350 $60.00 $70.00
$350.01 to $500 $75.00 $85.00
$500.01 to $650 $90.00 $100.00
$650.01 to $800 $105.00 $115.00
$800.01 to $1,000 $120.00 $130.00
Over $1,000 $124.00 $134.00
 
2-Day & 1-Day Delivery Arrival Dates
Order Before
12 Noon EST
2-Day Rush
Delivery By
1-Day Rush
Delivery By
Sunday Wednesday Tuesday
Monday Wednesday Tuesday
Tuesday Thursday Wednesday
Wednesday Friday Thursday
Thursday Monday Friday
Friday Tuesday Monday
Saturday Wednesday Tuesday

CANADA: Rush Delivery does not apply to shipments to Canada.

CANADA: With the exception of free shipping on all bed linens, other free shipping offers listed on our websites or in our source books do not apply to Canada shipments.

Additional Delivery Surcharges

Oversized, extremely heavy or fragile items cost more to ship and thus incur an additional delivery surcharge. This additional charge is listed with the product price on the product detail page and also in the shopping cart.

Gift Cards

Gift Cards ship free of charge via Standard delivery (3-7 business days). Expedited delivery (2-3 business days) within the US is available for $10.00 per order by contacting Customer Service at 800.762.1005. Gift Cards cannot be shipped to PO boxes; a physical street address is required for delivery. To ensure safe delivery, a signature is required upon receipt for Gift Cards exceeding $1000.

Swatches

A majority of our swatches ship free of charge via Standard Delivery.

Monogrammed/Personalized Items

These items are considered custom orders and are non-cancellable, non-returnable, non-exchangeable and non-refundable. A fee of $7 per item will be charged unless otherwise noted. Personalized items may be shipped via rush delivery. Please add 5-9 business days for shipping personalized items in addition to the mode of shipping selected.

Payment

For stocked items we do not charge your credit card until your order has shipped. Special orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed. Additional shipping surcharges may apply to some large and heavy items, or items that require complex assembly. This amount is listed at the item level on the individual item product detail page and will be added to your delivery charges.

Pricing Policy

All prices in our source books and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.