RH Contract - Frequently Asked Questions (FAQS)
- Why should I use RH Contract for my large-scale project?
RH Contract offers curated design and luxury furnishings for the global hospitality, commercial and residential sectors. As a single-source supplier, we are uniquely positioned in the industry to fulfill all aspects of a project, which saves you time and money.
- Are these the same products as those in the RH Galleries?
The RH Contract division specifically sells product that meets codes and other requirements particular to the Contract environment. In addition, all of our casegood, seating, lighting, bath and outdoor products utilize commercial-quality materials and assembly to ensure durability and longevity. When you work directly with the RH Contract team, you can access our COM and COL capabilities, and can also work with us to modify products to meet aesthetic requirements, commercial standards or value-engineered alternatives for large projects.
- Do you offer product customization?
We have COM and COL capabilities, and can also modify products to meet aesthetic requirements, commercial standards or value-engineered alternatives.
- Who qualifies to be a member of RH Contract?
Your potential membership as an RH Contract customer will be determined by your type and size of business. The RH Contract team works specifically with businesses working on large hospitality, commercial and residential projects. Purchases made through the RH Contract team can be made for these projects only by clients who have an approved membership.
- Will I qualify for membership if I work on both single and multi-unit residential projects?
Your potential membership as an RH Contract customer will be determined based on the scope and size of residential development projects that your company typically works on.
- Will I get a membership card?
Because you'll be working directly with our Contract team, there is no need for a membership card. You will receive a membership number to reference with your Contract territory leader.
- Who is my Sales contact?
For RH Contract sales, please email firstname.lastname@example.org, or call us at 855.406.6199.
- Can I expedite my order?
Certain in-stock non-furniture items may be expedited at an additional cost. Please contact your territory leader for further information.
- Will you help me select a freight forwarder for international shipping if I don't have one already?
Unfortunately, we do not provide assistance with freight forwarders. The selection and management of a freight forwarder is at the sole discretion of the customer.
- What is your commitment to eco-friendly or green products and manufacturing?
All of our faucets and fittings are made from low-lead (3%) brass that is IAPMO (International Association of Plumbing & Mechanical Officials) approved, and meet the ASME/ANSE A112.181.1, ANSI/ASME 1016.CSA International B125, IAPMO/UPC, NSF61 plumbing codes and the Energy Policy Act of 1992. All bath collections use low-flow aerators ranging from 1.5 GPM to 2.2 GPM.
Our commitment to sustainability is also represented in our lighting collections. Most fixtures accommodate compact fluorescent bulbs.
Our wood outdoor furniture is made from sustainable teak, and our Sunbrella® outdoor fabrics have been certified to be low-emitting by the Greenguard Environmental Institute (GEI). Many pieces of indoor furniture are now made of reclaimed wood, adding to their uniqueness as well as their sustainability.