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RH Privacy Notice

Last Updated: 9 OCT 2023

1. WHEN DOES THIS POLICY APPLY?

RH London Gallery Limited, RH Geneva Sarl, and all of our group companies ("RH" or "we") value our customers and respect your privacy, and we want you to be familiar with how we collect, use and disclose your “Personal Information” (see “Personal Information” below).

This Privacy Notice describes our practices in connection with Personal Information in relation to our UK:

  • UK website at www.rh.com/gb, part of the “RH Online Properties”;

    EU website(s) at www.rh.com/de and www.rh.com/be, all being part of the “RH Online Properties”;

  • electronic and postal marketing and mailings;

  • Aynho Park premises, as well as RH’s UK and EU galleries, restaurants, cafés, barista bars, wine vaults, call centres and distribution centres, which are collectively known as “RH Physical Properties”;

  • providing our products and services to customers; and

  • other communications you may have with us from time to time,

in each case, including where your Personal Information is processed because you are an employee or end customer of a Trade customer or supplier.

We have prepared this Privacy Notice in accordance with our obligations under UK, EU and Swiss data protection, privacy and electronic communications laws, including the UK GDPR, EU GDPR, and the Swiss Federal Data Protection Act (the “Data Protection Laws”). We set out your rights under the Data Protection Laws at “Your Privacy Rights” below.

We encourage you to read this Privacy Notice before using the RH Online Properties, visiting RH Physical Properties, or otherwise providing any Personal Information to us. A copy of this Privacy Notice is available at RH Physical Properties on request.

IF YOU PROVIDE US WITH PERSONAL INFORMATION RELATING TO ANYONE OTHER THAN YOURSELF YOU REPRESENT THAT YOU HAVE DIRECTED THEM TO THIS PRIVACY NOTICE. If your Personal Information has been provided to us by one of our Trade customers or suppliers, such as in connection with the performance of a contract between you and them or them and us, they are responsible for ensuring that they can lawfully provide your Personal Information to us for the purposes below (including obtaining any relevant consents from you, and directing you to this Privacy Notice).

2. UPDATES TO THIS NOTICE

We may change this Privacy Notice at any time. Please take a look at the "Last Updated" legend at the top of this page to see when this Privacy Notice was last revised. Any changes to this Privacy Notice will become effective on the "Last Updated" date. We recommend that you regularly revisit this Privacy Notice to understand how we continue to process your Personal Information. We will notify material changes to you by email if we have your email address.

3. TRANSFERS TO THE UNITED STATES

We are a US-headquartered business and pride ourselves on providing the best possible global customer experience. We want to make sure that you get the same best-in-class service whenever and wherever you visit us – wherever in the world, virtually or in person. It is core to that customer experience that we centralise your Personal Information and we underpin that global experience by transferring all Personal Information for analysis by our US Head Office and storage in our systems in the US.

We would like you to know that any Personal Information provided to our UK, EU or Swiss business is transferred to RH US (and our US-based service providers) pursuant to: 

  • for ex-UK transfers, the UK Addendum to the EU Standard Contractual Clauses; 

  • for ex-EU transfers, the EU Standard Contractual Clauses; and

  • for ex-Switzerland transfers, the EU Standard Contractual Clauses with such changes as are required by Swiss laws (respectively).

Where Personal Information is transferred within the RH Group, including to our Waterworks group companies, they are made pursuant to our intra-group data transfer agreement incorporating copies of the above.

4. PERSONAL INFORMATION AND THE “CONTROLLERS” OF YOUR PERSONAL INFORMATION

For the purposes of this Privacy Notice, “Personal Information” means information relating to an identified or identifiable individual.

For the purposes of Data Protection Laws, we will be the “Controllers” of your Personal Information.

5. PERSONAL INFORMATION WE COLLECT

We collect the following Personal Information. Some of this Personal Information directly identifies you as a specific individual (for example, your name and email address) but it also includes other Personal Information that does not obviously identify you, such as by being linked to your name or email address, but otherwise might identify you, such as a unique cookie ID, or customer or order number.

PERSONAL INFORMATION YOU PROVIDE TO US

RH Marketing Communications

When you subscribe to receive our digital email marketing, you will provide us with the following Personal Information:

  • Name
  • Email
  • Country (by reference to which RH Online Property you were using at the time)

When you receive our direct email marketing, we may also collect certain information about how you engage with our communications using the Salesforce tracking pixel embedded in those emails. You can disable these by turning off the images in the email using your email application.

When you subscribe to receive our Source Books, you will provide us with the following Personal Information:

  • Name
  • Postal address
  • Postal code
  • Country
  • Phone number (at your election)

RH Purchases

When you make a purchase with us, you will provide us with the following Personal Information:

  • Name
  • Postal addresses (billing and shipping addresses)
  • Telephone number
  • Email address
  • Payment details (debit/credit card numbers, bank account information)

RH Account

When you create an RH Account, you will provide us with the following Personal Information:

  • Name
  • Email address
  • A password of your choice (we do not store passwords in plain text)

RH Members Program

When you subscribe to the RH Members Program, you will provide us with the following Personal Information:

  • Name
  • Postal addresses (billing and shipping addresses)
  • Telephone number
  • Email address
  • Payment details (debit/credit card numbers, bank account information)

Other information collected via the RH Online Properties

When you visit the RH Online Properties, we and our third-party service providers will collect Personal Information via cookies and similar technologies.

Other information collected via the RH Physical Properties

When you visit the RH Physical Properties, we may also collect the following further Personal Information:

  • CCTV images and, if you attend an event at an RH Physical Property, images of you in attendance
  • Information you expressly provide to one of our Associates while visiting – such as in connection with making an appointment with a Designer, requesting design services or another form of follow-up

PERSONAL INFORMATION PROVIDED TO US BY THIRD PARTIES

In addition to the Personal Information you provide to us, we also receive Personal Information from carefully selected third parties for the purposes set out in this Privacy Notice. (Please see the categories below.) Please know that we will only use and disclose Personal Information in accordance with this Privacy Notice.

Financial institutions

Some financial institutions, including your credit card company and your bank, provide us with personal information related to your account with them and your usual purchase behaviour for processing your purchases and fraud detection.

We and our third party payment service providers may request, and may receive from any of your payment card issuers or any payment card network, updated payment card information, such as cancellation of any payment card account, or updated payment card numbers or expiration dates. If such updated information is provided to us and/or any of our third party payment service providers, we may use that information to process any payment that you have authorised us to charge to such payment card, including payment for any outstanding balances owed by you on any purchase. Your payment card issuer may allow you to opt out of providing updated card information. For more information, please contact your payment card issuer.

Postal and source book marketing and advertising agencies, partners, networks, and co-operatives
We partner with postal marketing co-operatives, networks and partners who provide us with Personal Information and aggregated insights, and to whom we provide Personal Information to:

  • help us keep your Personal Information up-to-date (in accordance with our obligations under Data Protection Laws) – such as helping us (a) make sure we send your Source Book to the right address, (b) combine or delete duplicate copies of your information and (c) choose the most appropriate means of delivering your Source Book
  • provide us with names and postal addresses of prospective RH customers for us to conduct postal direct marketing (including delivery of our Source Books) to those individuals
  • provide us with insights on how we can improve our customer experience, including what our customers buy from us and other businesses
  • combine your Personal Information with aggregated (e.g. demographic) or household information so that we can send you more relevant direct postal mailings and Source Books. (When this aggregated or non-identifiable information is linked to your RH customer record, it may also constitute your Personal Information.)

Please see more information at “Promotional Partners” below.

Services providers

Our fraud-checking service providers provide us with services that help us check whether a transaction is fraudulent.

Our trade customers and suppliers

Where you are an employee of one of our trade customers or suppliers, they may provide us with your Personal Information so that we and they can administer our business relationship.

Where you have engaged one of our trade customers to provide services or products to you, they may procure our products and services and provide us with your name and address for processing and delivering your purchases and suggesting other suitable products.

Other information collected from publicly available sources

We may also process certain Personal Information where you have made such Personal Information public (such as through public social media or business contact information sites).

6. HOW WE USE PERSONAL INFORMATION

We may use the Personal Information set out above for the following purposes, on the following lawful bases. If you do not provide any of the Personal Information set out in this table, we may not be able to perform the relevant “Use” set out below. For example, if you do not provide any of the Personal Information required for us to enter into a contract with you, we will be unable to perform that contract.

USE/PURPOSE DATA LAWFUL BASIS
To send you direct marketing emails to which you have subscribed Name
Email address		 Consent
Postal direct marketing where you have provided an indirect “opt-out” (via e.g. the UK Mail Preference Service) but have provided your explicit consent to us sending you such postal marketing. Name
Postal address		 Consent
To send you emails about third party products and services we think you’ll enjoy where you have subscribed to those emails Name
Email address		 Consent
To use cookies on the RH Online Properties As applicable to the relevant cookie(s) Legitimate Interests or Consent
To store your payment information for future purchases (You may withdraw your consent permitting RH to store your payment information by adjusting your settings in "My Account".) Payment information (including debit/credit card information) Consent
To take preparatory steps prior to your order with us (e.g. to carry out and tailor your design consultations with our designers) Name
Telephone number
Email address
Postal address (billing and delivery)
Design requirements		 To take steps at your request prior to entering into a contract with us
To administer and fulfil the terms of our promotions, special offers and competitions. (Please note that certain promotions may have additional rules or policies, which could contain different or additional information about how we use and disclose your Personal Information in connection with that promotion. Please read any such rules or policies carefully − in the event of a conflict between such rules or policies and this Privacy Notice, such rules or policies will govern) Name
Email address
Postal address
Telephone number		 Performance of a contract
To fulfil your purchases and associated services, such as confirming your order, sending you service communications about your order, confirming your payment details (including with your bank and other third parties), delivering your products, processing returns and refunds and fulfilling warranty claims Name
Telephone number
Postal address (billing and delivery)
Email address
Order/project description
Financial/payment details
Purchase history		 Performance of a contract
To provide you with your RH Member Program benefits Name
Email address
Postal address (including billing and shipping addresses)
Telephone number
Payment details (including debit/credit card numbers)		 Performance of a contract
Enforcing the terms and conditions of our contracts with you Name
Address
Your purchase information (where relevant)
Such other Personal Information as is required by the relevant contract		 Performance of a contract
Protecting the rights, privacy and security of our employees, other customers and other visitors to our RH Online Properties and RH Physical Properties

Name
CCTV footage
Cookies information

Compliance with our legal obligations where applicable, such as:

  • in the UK, the UK Health and Safety at Work Act 1974;

  • in Belgium, the Act of 4 August 1996 (law on well-being at work) and its implementing decrees, the Codex on Well-being at Work and the General Regulations on Labour Protection; or

  • otherwise Legitimate Interests (as set out below)
To send you important information regarding changes to our marketing practices or terms (e.g. updates to this Privacy Notice and our terms of sale or service) Name
Contact information
Records relating to these communications		 Performance of a contract
Compliance with our legal obligations, such as the UK Consumer Rights Act
To comply with our other legal obligations (e.g. in accordance with our obligations under Data Protection Laws to keep personal data secure) All Personal Information set out in this Privacy Notice Compliance with our legal obligations
To comply with legal process, including responding to requests from judicial, public and government authorities, including those outside your country of residence, to protect our operations or those of any of our Affiliates Such Personal Information as is required by the relevant request. Compliance with our legal obligations
The purposes set out below The Personal Information set out below Legitimate Interests (as set out below)

Where we rely on “legitimate interests”:

USE/PURPOSE DATA LEGITIMATE INTEREST
To respond to your inquiries and fulfil your requests, and to contact you if necessary Name
Email address
Preferred means of communication		 To service our customers and prospective customers
Maintain and update your customer record, including your order history and preferences Orders, purchases, exchanges and returns
Wish lists
Gender
Date of Birth
Information regarding major events such as weddings, child births and the purchase of a new home
Demographic information, such as: your town/city, county, postcode		 To service our customers and analyse and improve our products and services
Send you direct marketing emails where RH relies on the “soft opt-in” – i.e. you have previously purchased products from us and have not opted out of receiving marketing messages. Name
Email address
Purchase History		 To publicise our products and services to our existing customers
To carry out telephone direct marketing Name
Telephone number		 To publicise our products and services to our existing customers
To improve our customers’ experience, including by learning more about your preferences and personalising the direct marketing and other communications we send you. All Personal Information set out in this Privacy Notice To personalise and promote more relevant products and services to our customers and prospective customers
To analyse trends and statistics in connection with our RH businesses, RH Online Properties and RH Physical Properties, electronic direct marketing and source book mailings, including to measure the success of marketing campaigns and to compile statistics about usage, conversion and response rates. All Personal Information set out in this Privacy Notice To enhance our business offering and improve our customers’ experience
Deploy CCTV at our RH Physical Properties Images collected via CCTV deployed at RH Physical Properties To protect our business, and the safety and privacy of our employees, customers and other visitors to our RH Physical Properties
Deploy those cookies that are necessary to secure our RH Online Properties and provide you with the services you request Strictly necessary cookies To protect our business, and the safety and privacy of our employees, customers and other visitors to our RH Physical Properties, and to provide you with the services you request
To collate and enrich our business relationship management systems, to identify new business or corporate leads and recognise when a business contact moves company Business contact information, such as name, role, business email address
Other publicly available information
Information contained in RH administrative systems (e.g. emails with the relevant individual)		 To publicise our corporate business
To administer our Trade Sales and Contract Sales arrangements where you are an employee of the relevant corporate customer Business contact information (e.g. Name, role, business email address) To provide our products and services to our corporate clients
Share Personal Information with our Promotional Partners (see more detail at “Postal and source book marketing and advertising agencies, partners, networks, and co-operative” above, and “Promotional Partners” below) Name
Postal address
Purchase History		 Our legitimate interests in enhancing our direct marketing services and customer experience offering.The legitimate interests of our data partners and the other members of the relevant data co-operatives in enhancing their direct marketing services and customer experience offering.
To enforce our legal rights, to enforce our terms and conditions, to protect our systems from criminal damage or access Such Personal Information set out in this Policy as required on a case-by-case basis To enforce our legal rights and pursue available remedies or limit the damages that we may sustain
To transfer your Personal Information to our head office and central systems located in the US All Personal Information To enhance our customer experience, improve our business processes and operations and secure and de-duplicate Personal Information
Share your Personal Information with and receive your Personal Information from our other group companies, including the Waterworks group.Please see the Waterworks privacy policy available here: https://www.waterworks.com/us_en/privacy-policy All Personal Information To enhance our customer experience, improve our business processes and operations and secure, send postal direct marketing to our group companies’ customers (and for our group companies to send postal marketing to our customers) and updates and de-duplicate Personal Information
Where you are a business contact at a trade customer, to send your business information by email, postal mail, telephone and other means about our and our group companies’ products, services, and other promotions Name
Email address
Preferred means of communication		 To service our trade customers and prospective customers
Where you are a business contact at a trade customer or supplier, to carry out the processes above for which we would otherwise have relied on “consent” or “performance of a contract” were you a consumer As set out above To service our trade customers/suppliers and prospective customers/suppliers, and carry out our trade business
Use of CCTV in our buildings Name
CCTV footage
Cookies		 Protecting the rights, privacy and security of our employees, other customers and other visitors to our RH Online Properties and RH Physical Properties

 

SPECIAL CATEGORY PERSONAL INFORMATION AND PERSONAL INFORMATION RELATING TO CRIMINAL OFFENCES AND PROCEEDINGS

Under Data Protection Laws we have greater obligations in relation to processing:

  • special categories of Personal Information – such as information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, health or sex life or sexual orientation; and
  • Personal Information relating to criminal offences and proceedings.

We will only ever process any such Personal Information in very limited circumstances, such as set out below. It is important to us that we only hold this information where necessary or you have provided it to us so that we can enhance your customer experience. Please know that we take our responsibilities in relation to such sensitive data very seriously and will only retain it for as long as strictly necessary and then delete such information. If you do not provide any of the Personal Information set out in this table, we may not be able to perform the relevant “Use” set out below.

Please do take care not to provide to us any special categories of Personal Information or any Personal Information relating to criminal offences and proceedings relating to any other person.

 

PURPOSE DATA LAWFUL BASIS/ES
Where you are celebrating some exciting personal news or a religious festival or other celebration at an RH Physical Property Information concerning health
Information relating to religious or philosophical beliefs
Information concerning sex life or sexual orientation		 Consent
Information manifestly made public
Where you have some exciting personal news or are celebrating a religious festival which means you may be unavailable for a while Information concerning health
Information relating to religious or philosophical beliefs
Information concerning sex life or sexual orientation		 Consent
Information manifestly made public
Where you choose to provide us with this information because cannot make an appointment with us because you or another person is unwell, or are taking an extended leave of absence Information concerning health Consent
Where you choose to provide us with this information so that we can make sure that you’re comfortable at RH Physical Properties (e.g. you need us to make certain adjustments to our premises accommodate an allergy) Information concerning health Consent
Where If you or another person falls ill at our RH Physical Premises (and you are unable to provide your consent) and we need to provide your health information to a third party (e.g. a healthcare professional) Information concerning health Necessary to protect the vital interests of you or of another individual where you are incapable of giving consent
If you are a beneficiary of our employees’ benefits or pensions arrangements and the information collected in relation to those arrangements reveals information about you. (Please note that that employee should provide you with a copy of this Privacy Notice and their Associate Privacy Notice.) Information concerning sex life or sexual orientation
Information concerning health
Information relating to religious or philosophical beliefs
Information relating to racial or ethnic origin		 Necessary for carrying out our obligations and exercising our rights in the field of employment and social security law
Substantial public interests (occupational pensions)
Where necessary for us to establish or exercise our legal rights or defend a legal claim or ensure a safe workplace for our employees (e.g. if you, an employee or another person makes a complaint involving these types of Personal Information against another customer, us or an employee) All special categories of Personal Information Necessary for the establishment, exercise or defence of legal claims
Necessary for carrying out our obligations and exercising our rights in the field of employment and social security law
Where we believe you may have committed a crime, such as fraud, or breached our terms of purchase, or booking terms or are suspected of committing a crime on the RH Online Properties or in the RH Physical Properties, and we need to provide that information to law enforcement or use it to establish, exercise or defend a legal claim Personal Information relating to criminal offences Our legitimate interests in protecting our business, employees and other customers
Compliance with our legal obligations
Processing is necessary to protect the vital interests of another person
Substantial public interests (preventing or detecting unlawful acts)
Making a legal claim

 

COMBINING PERSONAL INFORMATION AND PROFILING

To provide you with the best customer experience, wherever possible, we combine the information we collect through your different interactions with us into your one RH customer record. We also combine this information with the Personal Information and aggregated information we receive from third parties (please see above). We use this information to tailor your experience with us, so that you always get the same impeccable customer experience however you choose to interact with us.

HOW PERSONAL INFORMATION IS DISCLOSED

We may disclose Personal Information:

  • To our third-party service providers, who provide services such as website hosting, data storage, data analysis, payment processing, order fulfilment, IT services and infrastructure, customer service, email delivery and administration, credit card processing, Source Book delivery and administration, auditing and other similar services, to enable them to provide their services to us and so that we can provide our services and products to you.
  • To our RH subsidiaries and affiliated entities (collectively, our "Affiliates") for the purposes set out in this Privacy Notice.
  • Where you have subscribed to receive third party sponsored promotions or we or they have a legitimate interest in doing so, to those third-party sponsors
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding)
  • Where required by law or to effect or comply with our legal rights and obligations, to judicial, public or law enforcement authorities and our professional advisers.
  • Where you have subscribed to receive third party marketing or where it is in our or their legitimate interests to do so (see above), to selected third parties ("Promotional Partners"), to permit them to send to you marketing communications, or to enhance their own marketing communications, products and services (see the section on “Promotional Partners” below).

7. THIRD PARTIES AND THIRD-PARTY SITES

WHERE YOU SUBMIT PERSONAL INFORMATION TO A THIRD PARTY

To the extent that you submit any Personal Information to any third party (for example, via a third-party software application or service – including any social media service – that is included in, available through or linked to from the RH Online Properties), such third party’s collection, use and disclosure of such information may be governed by its privacy notice, and not by our Privacy Notice. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties.

PROMOTIONAL PARTNERS

We provide Personal Information to our direct marketing partners for their own legitimate business purposes (and those of their other clients), such as creating market reports and matching purchasers across purchases made with other clients. Please note that where we provide your Personal Information to these third parties, they will act as an independent “controller” of your Personal Information. We use the following Promotional Partners:

Experian

Your personal data is shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which we are members. By sharing information on what customers buy and pooling that with contributions from other members of the co-operative, the service allows us to better understand our customers and to communicate with you more effectively. Please note, your Personal Information is not shared directly with other members of the co-operative, and only aggregated data on the number and value of purchases is provided to members e.g. we will receive a report which states how many customers who have bought from us in the last 0-12mths, and who have also bought from other members of the co-operative in the last 0-12mths.

We also receive names and postal addresses from Experian Ltd in relation to the Experian ConsumerView database to identify and send postal mailings to other individuals who might enjoy our products or services.

For more information, to opt out of marketing by other members of ConsumerView or remove your details from ConsumerView and Club Canvasse please see the Experian Consumer Privacy Policy and Consumer Information Portal. You may also contact us via the details at “Contacting Us” below. To understand more about Experian please visit Experian’s website.

Epsilon

We are a member of the Abacus Alliance of companies managed by Epsilon International UK Ltd. Participating retailers share information on what their customers buy so that we and they can send postal marketing to new prospective customers who might like our and their products. Epsilon also analyses this pooled information to understand consumers’ wider buying patterns. For more information, to opt out of marketing by other members of the Alliance or remove your details from the Alliance please see the Epsilon Services Privacy Policy. You may also contact us via the details at “Contacting Us” below.

Choreograph

We receive names and postal addresses from Choreograph SAS in order to send postal marketing to new prospective customers. Please see the IBehavior Privacy Policy for more information on Choreograph’s practices and to opt out of their use of your Personal Information. You may also contact us via the details at “Contacting Us” below.

TwentyCi

We receive names and postal addresses, and non-identifiable household information from TwentyCi Limited. TwentyCi provide this to us as an independent controller – therefore please visit their privacy policy here: Data Privacy Policy. You may also contact us via the details at “Contacting Us” below.

8. SECURITY

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information under our control. For example, we seek to use Secure Sockets Layer ("SSL") technology for the placement of orders. Unfortunately, no data storage system or data transmission over the Internet can be guaranteed to be 100% secure.

Please exercise caution in submitting Personal Information via the RH Online Properties, especially if you are accessing the RH Online Properties using a WiFi hotspot or public network. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account that you might have with us has been compromised, or if you are unable to utilize our SSL technology in connection with the RH Online Properties), please immediately notify us of the problem and place any orders with us over the telephone or in person, instead of using the RH Online Properties. You may contact us in such circumstances in accordance with the "Contacting Us" section below.

9. YOUR PRIVACY RIGHTS

You have certain rights under Data Protection Laws regarding our use and disclosure of your Personal Information, regardless of whether such information is collected by us through the RH Online Properties or otherwise.

Marketing communications

You have the following rights in relation to receiving RH promotional materials.

  • Receiving promotional catalogs/Source Books from us:
    If you no longer want to receive promotional catalogs/Source Books from us, you can object to receiving such communications, at any time, by contacting us in accordance with the "Contacting Us" section below. In each case, please specify that you wish to unsubscribe and include your full name and postal address.
  • Receiving promotional emails from us:
    If you no longer want to receive promotional emails (such as information about new products, special offers and sales events) from us, you can withdraw your consent to, or object to, receiving such communications, at any time, by:
    • clicking the "unsubscribe" link in any promotional email; or
    • contacting us in accordance with the "Contacting Us" section below, specifying the types of marketing communications from which you want to unsubscribe and including your full name and email address.

Please note that if you do withdraw your consent to or opt-out of receiving marketing-related messages from us, we may still send important administrative messages to you, and you cannot opt-out from receiving such administrative messages. For example, when you place an order, we will continue to confirm your order and shipment status by email. We may also need to contact you via telephone, email or postal mail with information or questions regarding your order.

Your other rights

  • Our sharing of your Personal Information with Affiliates, Promotional Partners and other third parties for their marketing and analytics purposes and other legitimate interests: If you no longer want us to share your Personal Information on a going-forward basis with our Affiliates, Promotional Partners and other third parties for their own purposes you may submit a request to opt-out of such sharing by using our online Opt-Out Privacy Request form. In contacting us, please include your full name and the contact information that you no longer wish to be shared.
  • Deletion of Personal Information where there is no longer a legitimate reason for us to keep it: If you no longer want us to retain your Personal Information, you may submit a request to delete your Personal Information. In contacting us, please include your full name and the Personal Information that you wish to be deleted. Please Note: There are some instances in which RH will retain your Personal Data even if you make a deletion request. Generally, we retain information to comply with legal obligations or to protect or defend our legal rights. For example, we may need to retain your purchase history so that we can fulfil our warranty and tax obligations to you and public authorities. If we decline to delete data after you have requested deletion, we will respond to you with our reasons.
  • Changing your Personal Information:
    We welcome your request to update any Personal Information we hold about you that is incorrect. You may submit a request to update your Personal Information, specifying the information that is incorrect and how it should be corrected.
  • Accessing your Personal Information:
    You may request a copy of the Personal Information we hold about you. You may also request a copy of your Personal Information that you have provided to us in a portable format where we rely on consent or process that Personal Information using automated means, and (where technically feasible) for that information to be transferred to another controller.
  • Withdraw your Consent:
    Where we rely on “consent” as the lawful basis to process your Personal Information (see above), you have the right to withdraw that consent at any time.
  • Restriction of use:
    You have the right to request that we restrict use of your Personal Information where one of the following applies:
    • You contest the accuracy of the information, for a period enabling the controller to verify the accuracy of the personal data;
    • You believe our use is unlawful and oppose the deletion of the Personal Information;
    • You believe we no longer need the Personal Information for our purposes, but you need it to establish, exercise or defend a legal claim; or
    • Where we rely on “legitimate interests” to use the Personal Information in a certain way but you object to that use, pending a verification of whether our legitimate grounds override yours.

 

Please note that we may still have the right to use that Personal Information where you make such a request, however, we will notify you if that is the case.

 

  • Objection:
    You may object on grounds relating to your situation to our use of your Personal Information where we rely on “legitimate interests”, including profiling. For example, you can object to our use of your Personal Information for direct marketing purposes at any time.

  • Complaints to a regulator:
    If you are unhappy in any way with how we process your personal data, please do let us know first by contacting us on the details below so that we have the chance to put it right. However, please know that you also have the right to complain to the supervisory data protection authority located in your jurisdiction:

    • In the UK, the data protection regulator is the Information Commissioner’s Office: https://ico.org.uk/

    • A list of National Data Protection Authorities in the EU can be found here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080  

    • In Switzerland, the data protection regulator is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch/edoeb/en/home.html.

Except where otherwise set out above, you can submit a request in relation to these rights by using our online Privacy Request form at https://preferences.restorationhardware.com/privacy, by emailing us at Privacy@RH.com or calling our UK customer service team on +44 800 279 3707, or our EU and Swiss customer service team on +49 211 5401389200 (Germany) or +32 800 38291 (Belgium).

Please note that, in each case, we may need to ask for additional information in order to confirm your identity and/or ensure that the Personal Information relating to your request actually relates to you and not some other person. We will try to comply with your request(s) as soon as possible and in accordance with the time frames set out in the Data Protection Laws.

10. HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will keep your Personal Information for as long as we reasonably require and, in any event, only for as long as Data Protection Laws and our internal retention policies permit.

11. MINORS

Individuals under the age of sixteen (16) are not permitted to make purchases, subscribe to our marketing communications or otherwise use the RH Online Properties. It is important to us that we do not process information about any individuals under the age of sixteen (16). Therefore you must not provide us with any Personal Information relating to any individuals under the age of sixteen (16) (or permit any such individuals to subscribe to our communications, use the RH Online Properties or provide us with their Personal Information).

12. CONTACTING US

If you have any questions about this Privacy Notice, please contact our Privacy Team at Privacy@RH.com.

Please note that email communications are not always secure, so we request that you not include credit card information or other sensitive information in your email messages to us.

You may also contact us by calling our: 

  • UK customer service team on +44 800 279 3707, or writing to us at:

    RH Privacy
    RH London Gallery Limited
    Aynho Park
    Aynho
    Banbury
    Oxfordshire OX17 3BQ
    United Kingdom

    or
  • our EU and Swiss customer service team on +49 211 5401389200 or +32 800 38291, or writing to us at:

    RH Privacy
    RH Geneva Sarl
    C/O Intertrust (Suisse) SA
    Place de Alpes 4
    Geneva 1201
    Switzerland

 

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