Restoration Hardware Trade Sales - Frequently Asked Questions (FAQs)
- Can I place a Trade order online?
At this time, Trade orders cannot be processed online. Your Trade order can be placed by calling a dedicated Restoration Hardware Trade representative at 877-733-6200 or faxing the purchase order request and credit card authorization forms to 800-597-0981. Orders can also be placed directly at any of our retail locations.
- How do I place an order or receive a quote?
Your Trade order can be placed by calling a dedicated Restoration Hardware Trade representative at 877-733-6200 or faxing the purchase order request and credit card authorization forms to 800-597-0981. Orders can also be placed directly at any of our retail locations.
- Which industries and professions qualify for the Trade program?
Our Trade discount is offered to interior designers, architects and other professionals working on single residence projects with a valid resale license or other professional certification.
- Will I qualify for membership if I work on both single and multi-unit residential projects?
Your membership as a Contract customer will be determined based on the number of projects that are single or multi-unit. To provide you with the best possible service, your individual orders may be handled by either the Contract or Trade teams, based on the project scope.
- Do I get a membership card in the Trade program?
Once your membership application has been processed and verified, your membership cards will be sent. Delivery is typically provided in 2-3 weeks.
- Is the Trade discount valid at Outlet locations?
Trade members enjoy their standard discount off regularly priced merchandise, or the current sale price, whichever is the greater discount.
- How can I opt out of the program?
To opt out of your Trade Membership, please call our Restoration Hardware-Trade team at 877-733-6200 or email us at email@example.com.
- Does the Design Trade Program discount apply to purchases made in Canada?
Yes, the standard 20% discount applies to Canadian purchases and deliveries.
- Can I order merchandise for international delivery?
We will gladly ship your product to your contracted US-based freight forwarder but are unable to directly ship products to other destinations outside Canada and the continental US
- How do I reach a Trade Representative from outside the US?
You can reach a customer service representative at the following: Phone 209-834-1044 Fax 209-835-9341 Email firstname.lastname@example.org
- How do I pay for my order?
For your convenience, we accept Visa, MasterCard, American Express, Discover Card, wire transfers or company checks. If you wish to pay by company check, we can provide you with a pro forma invoice.
- Do you charge tax?
Without a valid re-sale certificate, we will charge the associated sales tax by delivery location.
- How will I know that I received my Trade discount?
The price reflected in your order confirmation is net of the trade discount.
- What is your return policy?
Trade orders allow for refunds, less any applicable shipping charges and/or restocking fees, for any product with which you are not fully satisfied. Returns are not allowed on any monogrammed or personalized item or on custom-upholstered furniture. To make a return, please call a dedicated Restoration Hardware-Trade representative at 877-733-6200.
- How long will it take to receive my order?
Shipping time varies by product and selected delivery method. For the most accurate information, call one of our helpful Restoration Hardware-Trade representatives at 877-733-6200.
- How do I track my order?
Your will receive an order and shipping confirmation via email that will include the tracking information for the products indicated as shipped. Furniture deliveries are coordinated via your local home delivery provider. You can also call a dedicated Restoration Hardware-Trade representative at 877-733-6200 for updates.
- Can you process special shipping requests?
If you have unique project requirements, please contact our dedicated Restoration Hardware-Trade representatives at 877-733-6200 to discuss options.
- Can I expedite my order?
Certain in-stock non-furniture items may be expedited at an additional cost. Please contact your territory leader for further information.
- Do you offer swatches of fabric, wood, and rug samples?
Yes, we do offer fabric swatches and some wood and rug samples. Call 877-733-6200 for more information.
- Does Restoration Hardware rent or loan furniture?
We don't currently allow rental or loan of our furniture for Trade or commercial use.
- Will you help me select a freight forwarder for international shipping if I don't have one already?
Unfortunately, we do not provide assistance with freight forwarders. The selection and management of a freight forwarder is at the sole discretion of the customer.
- Can international designers apply to the program?
International designers can apply to our Trade program under the same qualification process as US designers. We accept the following trade organizations for international designers:
Country/Region Trade Association Name Acronym Website Puerto Rico International Federation of Interior Architects IFI www.ifiworld.org Collegio de Disenadores-Decoradores de Interiores de Puerto Rico CODDI www.coddi.org Canada Interior Designers of Canada IDC www.interiordesigncanada.org Association or Registered Interior Designers of Ontario ARIDO www.arido.on.ca Royal Architectural Institute of Canada RAIC www.raic.org Mexico Asociación Mexicana de Diseñadores de Interiores AMDI www.amdi.com.mx Federación de Colegios de Arquitectos de la República Mexicana FCARM www.fcarm.org.mx International Furnishings & Design Association IFDA www.ifda.com United Kingdom The British Interior Design Association BIDA www.bida.org Bermuda Bermuda Society of Interior Designers BSID www.bsid.bm
- How do I update my account?
To update your contact information, please call Trade Membership at 877-733-6200 or email us at email@example.com.