Frequently Asked Questions (FAQs)
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- Registry FAQs
Q. When will my registry be available to friends and family?
A. Fast. Within 24 hours of completing your registry in one of our stores, it will be available online at http://www.restorationhardware.com and in Restoration Hardware stores nationwide. When you create your registry online, it will be available immediately.
Q. How do I make changes to my registry?
A. Simply visit or call your local store for assistance. You may also conveniently make changes to your registry anytime at http://www.restorationhardware.com.
Q. How frequently do purchases against my registry get updated nationwide?
A. If the purchase was made in one of our stores, the purchase will be reflected in all stores and online within 24 hours. If the purchase was made online, it will be reflected immediately.
Q. What shipping delivery options do you offer?
A. Most gifts will be shipped via UPS or Priority Mail (USPS). Delivery of items that require special handling (such as furniture) may be arranged through your nearest store.
Q. Will gifts be sent directly to me?
A. When you set up your registry, you'll be able to choose where you'd like your gifts shipped, both before and after the event.
Q. How should I handle returning a gift?
A. If you receive duplicate gifts or simply want to return an item purchased from your registry, stop by or call your nearest store. We'll be delighted to help you with another selection or offer a store credit for future use.
Q. How long will my registry remain available to me and to my guests?
A. Your registry will stay active for 15 months after the date of the event.
Q. Who do I contact for assistance?
A. We're here to help. Please call the store where you registered or contact us at 1-877-747-4671. You may also contact us via e-mail.
Q. How do my guests find a store near them?
A. They can access the Store Locator at http://www.restorationhardware.com or call 1-877-747-4671.
